The Consumer Advisory Services give companies guidance on consumer law issues and advice for resolving disputes with consumers.
Follow these steps to get your question dealt with without unnecessary delay.
First check if you can find an answer to your question
Concise info packages on consumer legislation
The Consumer Ombudsman’s guidelines contain information and practical advice regarding the application of the provisions.
The Consumer Ombudsman´s Guidelines
The Consumer Ombudsman´s Guidances
Contacting Consumer Advisory Services
A company can obtain general information from consumer advisory services on an individual consumer law issue.
A customer may be advised to contact consumer advisory services if a dispute arises between the company and the customer that cannot be resolved through mutual negotiation.
- Consumer advisory services investigate and mediate individual disputes only at the consumer’s initiative, provided that the conditions for mediation are met.
- In connection with mediation, the company receives an assessment of the matter.
The Consumer Advisory Services can help you with:
- disputes concerning goods or services between a consumer and a company. The Consumer Advisory Services provide information on such issues as compensation for a defect, contracts and payments
- consumer law issues that concern the application of legislation on marketing or contract terms.
The Consumer Advisory Services do not handle
- disputes between businesses. In such cases, you can contact your industry association for advice
- disputes related to buying and selling between private individuals (exceptions to this rule include disputes related to sales and rentals of homes).
- disputes between a housing company and a resident
- trade in securities and shares
- issues related to state and municipal services.
Contact information
Consumer advice gives guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense. Read more about the duties of consumer advice.
If your problem is already being handled by the Consumer Advisory Services and you have received the direct contact details of an expert, contact the person handling the case directly.
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Consumer Advice Telephone Service
The telephone service is open Monday, Tuesday, Wednesday 9 am – noon, Thursday noon – 3 pm.
09 5110 1200 (only in Finnish)You can contact the Consumer Advisory Services by telephone at 09 5110 1200 (Monday, Tuesday, Wednesday, Friday 9–12, Thursday 12–15.
Please make sure you have the relevant documents at hand when calling the Consumer Advisory Services. Calls are answered in the order in which they were made.
Call charges
All calls (including queuing) to telephone numbers starting with 09 are charged at domestic rates. The charge is determined on the basis of the caller’s subscription contract. The calls are usually included in call packages.
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An expert will get back to you by telephone or e-mail within five working days. As a rule, they will contact you by telephone. The call will come from a number with the initial digits 029, or it may come up as a call from an “unknown number”.
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