Before accepting an order, the company must inform the buyer of the final total price, including tax, as well as delivery and any other additional charges. If an accurate price cannot be reasonably calculated in advance due to the nature of the goods, the company must provide the grounds on which the price has been calculated.
The consumer is not liable to pay any costs on which the company has not provided information prior to the consumer placing an order.
Before accepting an order, the company must inform the consumer of any additional charges not included in the total price and delivery costs. In this context, additional charges refer to any costs arising from ancillary contracts or additional services. If these cannot be calculated in advance, the company must inform the consumer that such additional costs may occur.
At the ordering stage, any options causing additional costs to the consumer must not be pre-selected by default. Examples:
- if an insurance contract is offered to the buyer of a concert or flight ticket as an additional service, the company cannot use a pre-selected default option which the consumer must decline in order to avoid an additional charge
- in the case of a verbal agreement on an additional service subject to a charge, such as a call connecting service or a contact details service provided by a directory enquiries service against an additional charge, the company must inform the consumer of the charge prior to making the verbal agreement
The consumer is not liable to pay any additional costs on which the company has not provided information prior to the consumer placing an order, and to which the consumer has not clearly consented. The consumer has the right to a refund for any additional charges to which he or she has not consented.