Documents are only in Finnish.
Consumer advisors help you with consumer disputes. To resolve your issue as quickly and effortlessly as possible, please proceed as follows:
Start by contacting the company with which you made the purchase agreement. File your complaint as soon as possible after noticing the problem and try to negotiate a suitable compensation.
If your complaint to the company is unsuccessful, contact the consumer rights advisors at a Local Register Office. Consumer rights advisors provide free guidance and mediation in disputes. Consumer advisors give guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense. Read more about the duties of consumer advisors.
The quickest way to contact an advisor is by telephone: 029 553 6901 (weekdays 10am–2pm, lna/msa). Please have the documents related to the matter at hand when you call the Consumer Advisory Service (see call charges).
The consumer advisors may also be contacted electronically with the online contact form They will respond by telephone within about five working days. You will most likely receive a reply by a phone call. The caller ID might show as an "Unknown Number".