If a product or service you purchased has a defect, you can ask the vendor as your contracting partner to rectify it.
If a product you purchased has a defect, you can ask the vendor as your contracting party to rectify it.
Defect in a product
When does a product have a defect?
Who is liable for a defect?
Identifying a defect and the costs of diagnostics
Consequences of a defect
Sale of second-hand goods
Compensation for losses resulting from a defect
Warranty and liability for defects
Delays in delivery
Right to return and exchange
Customer services subject to charge
If a service you purchased is defective, you can contact your service provider to have the defect rectified.
Defect in a service
When does a service have a defect?
Options in disputes
Compensation for a defect in a service
Delay in a service
Compensation for a defect and a delay in a service
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