A defect in a product

If a product you purchased has a defect, you can ask the vendor as your contracting party to rectify it. You can complain to the vendor about a defect in the product, for example if the product is incomplete, does not work properly, has a shorter than expected service life, does not match the information provided about it, or is not suitable for its intended purpose.

Follow our instructions to resolve your problem with a product that is defective or has shortcomings.

For example, you can find out:

• about the general principles of consumer protection when a purchase has a defect or a fault.
• if the vendor, importer and manufacturer are responsible for a defective product under product liability or warranty.
• when you can demand cancellation of the sale, a price reduction or other compensation under the Consumer Protection Act.

The instructions cover such as the following situations:

• The features of a domestic appliance or garment do not match the information given about them.
• the product (including a television, computer, telephone, piece of furniture, washing machine, garment) breaks too soon considering its normal duration or service life.