If you have suffered financial losses because a bus or coach service was delayed or cancelled, you may have the right to compensation for damages.
If your bus or coach journey is not as promised, you can claim compensation from the carrier.
If there were defects in your bus or coach journey or you are not satisfied with the care or compensation you got, first contact the carrier in question.
Obligation to offer assistance to passengers when a bus or coach journey is cancelled, delayed or interrupted
You have the right to assistance provided by the carrier if a departure you have paid for is delayed, or if the journey is interrupted because the bus or coach