Refund of payment when you withdraw from an online purchase

The seller shall reimburse any payments received from you without delay and no later than 14 days after the seller receives your notice of withdrawal.

  • However, the seller has the right to refuse to refund your payment until they have received the returned goods or until you have provided proof of having returned the goods, for example by means of a return receipt.
  • If the goods have been substantially changed or decreased in volume in your possession, you do not have the right to have the full payment refunded. Examining or trying out goods purchased online
  • If you have chosen some other method of delivery than the least expensive one, such as express delivery, the seller is not obligated to refund the extra costs caused by this.
  • If the seller does not refund you at the latest within14 days after receiving the notice of cancellation or the returned goods, you are entitled to overdue interest.

When refunding you, the seller must use the same method of payment you used when you made the payment. The payment may be refunded using other methods, such as a gift voucher, only if you agree to this. The seller may not charge you for any costs related to refunding you.

  • For example, if you used online banking services to pay for your purchase, the refund must be paid to the bank account indicated by you. Similarly, a credit card payment is refunded to the card in question.
  • If the seller does not have your account number they can, for example, use a payment order, i.e. a cash transfer, to refund you. In such case, you will receive by post a notification of the cash transfer and instructions for redeeming it.

If the seller does not refund you at the latest within 14 days after receiving the notice of withdrawal and you used a credit card to pay for the purchase, you can contact the credit card company to ask for your refund. You may not request the credit card company to reimburse you for an amount that is higher than what you initially paid to the credit card company.