Facts and advice by topic
If you have a consumer protection-related issue, familiarize yourself with your rights and instructions related to your situation.
The instructions will help you find a solution and come to an agreement with the other party. In many problematic situations, you can use the Complaint Assistant to resolve your matter.
Housing
Credit and payments
Debt collection and payment arrangements
Products
Cars and parking
Travel and accommodation
Services
Digital content and services
Leisure time and training
Telephone and internet subscriptions, postal and parcel services
Contracts
Online stores
Telemarketing and door-to-door sales
Marketing, sales and indicating prices
Scams
Bankruptcies
The Complaint Assistant
Children
Children as consumersCurrent issues
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The Consumer Ombudsman intervened in the unlawful marketing of consumer credits
17.11.2025 | Press release -
Shortcomings in debt collection action cause financial losses for thousands of consumers annually
5.11.2025 | Press release
Consumer Advisory Services
The Consumer Advisory Services provide information and guidance related to consumer law questions and disputes.
Consumer Advisory ServicesConsumer Ombudsman
The Consumer Ombudsman safeguards the position of consumers and supervises compliance with several laws protecting consumers.
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