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The Complaint Assistant

File a complaint with the company

The Complaint Assistant helps you draw up a written complaint to a trader or billing company.

As a result, you will receive a completed complaint letter, which you must send to the trader yourself.

  • The Complaint Assistant provides guidance on matters such as claiming compensation or disputing an unjustified invoice. It also provides information about consumer rights and advice on the most common problems.

    • Before using the Complaint Assistant, read our instructions for various situations.
    • File a complaint with the trader as soon as possible after noticing the problem.
    • Submit your complaint to the trader in writing, for example by email. This ensures that both your message and the trader’s response are saved and can be used if a dispute needs to be resolved.
    • In addition to your complaint, provide evidence supporting your position whenever possible. For example, you can send the trader photographs, documents, email correspondence or other evidence that supports your claim.

Choose a assistant that suits your case

Products and delays in delivery

Services and delays in service

Unfair terms or unjustified changes to contract terms

Unjustified invoice, card charge or collection

Consumer credits

Park­ing con­trol

Housing transactions

New-build homes – The Complaints Assistant does not provide guidance for problem situations related to new-build homes, but you can use the information on our website to help you make a complaint: New-build housing

Travelling

Train journey – Complaining about a train journey – The Complaint Assistant does not yet provide instructions for problems relating to train journeys, but you may use the information available on our website to help you file a complaint > Complaining about a train journey

Telephone and internet subscriptions

Complaint templates (alternative to the complaint assistant)

Complaint templates assist with submitting a complaint or feedback to a company.

Send the form to the company in question as an email attachment or as a letter by post.

  • You can fill in the form below (in Word format) and save it on your computer, or print it out and fill it in by hand.
  • Forms in PDF format may only be printed out and filled in by hand. Save the form on your computer or print it out and remember to keep a copy of the submitted complaint.

Please choose the right template and send the completed form to the company:

Complaint regarding products, services and marketing

Complaint to the creditor or collection agency

Complaint to the operator regarding

Complaint to a seller about a defective apartment

Flights

Contact the consumer advisors

If your complaint to the company is unsuccessful, contact the consumer advice. Consumer advice provides free guidance and mediation in disputes. Consumer advice gives guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense.
Consumer advice